Contact Center Solution Performance Test

Spectra, 2016. 03 ~ 2017. 02

Project Summary

We had provided an e-communication solution for a contact center of enterprises. The communication of contact center had been changed from a call to a text based communication dramatically. Our QA team had to ensured our product had reliability, scalability. However, a performance test was composed by a lot of time-consuming tasks.

Components of Performance Test

My team had to improve a performance test process by automation. We analyzed components of performance test. We recognized some procedures to be improved. spectra-test-component

An Automation Procedure of Performance Test

There is a part of automation procedure. spectra-test-sample

Role

Tech Stack

Results